Monthly Archives: July 2011

QUESTION FROM THE ROAD: BURNED BY APOLOGY? July 27, 2011 Just got a question from a doc during a recent road trip I couldn’t wait to share with you. The doc wanted to know if she had been burned by … Continue reading →

July 22, 2010 Doug Wojcieszak, Founder & Spokesperson Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net QUESTION FROM ROAD: CAN’T GET DISCLOSURE PROGRAM, NOW WHAT? I was in New York City yesterday speaking at the Association of Program Directors in Internal Medicine (APDIM) … Continue reading →

APOLOGY LAWS A DISTRACTION — COMMENT ON BLOG July 15, 2011 Many state legislatures have concluded or are wrapping up their business for the year, and a handful of states considered apology legislation this year, which means the media writes … Continue reading →

July 12, 2011 Doug Wojcieszak, Founder Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net Five-Star: Clinician and Organizational Attitudes One of the challenges we face in implementing Five-Star in hospitals and practices is the attitude of some clinicians and the organizations themselves. You … Continue reading →

Images have been blocked to protect your privacy. Show Images? | Show this HTML in a new window? Website: http://www.sorryworks.net July 7, 2011 Doug Wojcieszak, Founder Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net COMPENSATION FOLLOWING APOLOGY – IHI WHITE PAPER Last year … Continue reading →

June 28, 2011 Doug Wojcieszak, Founder & Spokesperson Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net NURSE SUICIDE UPS NEED FOR DISCLOSURE PROGRAMS Whenever I start a Sorry Works! presentation, I always begin by mentioning the benefits of disclosure. Litigation reduction and patient … Continue reading →

June 27, 2010 Doug Wojcieszak, Founder & Spokesperson Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net STUDY: BEHIND-THE-SCENES DOCS & DISCLOSURE There was a study released recently on anesthesiologists and disclosure – the abstract is below. I tagged this newsletter “behind-the-scenes docs and … Continue reading →

June 24, 2011 Doug Wojcieszak, Founder & Spokesperson Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net FIVE-STAR ASSESSMENT: YOUR BATHROOMS Many years ago I worked for a meticulous gentleman who, one day, made a comment I’ll never forget: “You can judge the quality … Continue reading →

June 21, 2010 Doug Wojcieszak, Founder & Spokesperson Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net Question from Road: Boss Says “NO” to Disclosure? I recently spoke at the American Academy of Physician Assistants meeting in Las Vegas, and we had to ponder … Continue reading →

June 9, 2010 Doug Wojcieszak, Founder & Spokesperson Contact phone/e-mail address: 618-559-8168; doug@sorryworks.net AMA News: Disclosure Can Lower Liability Expenses Story below that recently ran in AMA News that I thought you, our readers, would enjoy seeing. The drumbeat for … Continue reading →