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Follow Our Blog- Mom Still Wants Apology 12 Years After Son’s Death….
- Mother Who Lost Son to Medical Errors Advocates Disclosure
- St. Louis Hospital Apologizes for Wrong-Side Surgery…But Not Quick Enough
- Sorry Works! Disclosure Tip: Only Apologize for Known Errors
- Disclosure Tip: Exchange Contact Info with Patients & Families!
- Boston Hospital Publicly Airing Medical Mistakes
- PI Lawyers and Defense Counsel Working Together Through Disclosure
- Ruined Careers, Wrecked Families, & Suicides: Can’t We Do Better?
- Sun, Sand, & Defense Lawyers: Sorry Works! at DRI Conference….
- Disclosure & Nurses Unions
Monthly Archives: September 2011
Question from Road: Empathy Misunderstood as Apology?
QUESTION FROM ROAD: EMPATHY MISUNDERSTOOD AS APOLOGY? Teaching the difference between empathy and apology and telling folks empathy is appropriate 100% of the time is how we start every Sorry Works! presentation. Empathy is how we empower front-line docs and … Continue reading
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