Monthly Archives: May 2012

Why Sorry Works! is a Business

Wed, May 30, 2012 Why Sorry Works! is a Business Over the past few weeks, some patient safety advocates has expressed anger at Sorry Works!  Chief among their concerns is that Sorry Works! is an actual business….not a non-profit or … Continue reading

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Question from Road: Prior Doc Messed Up?

Tue, May 22, 2012 Question from Road: Prior Doc Messed Up? We are starting to get some version of the following question quite frequently from front-line docs and nurses: “So, I had a patient come in the other day…he/she had … Continue reading

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Update: Reforming State Licensure Boards/NPDB

Fri, May 18, 2012   Update on Campaign to Reform Licensure Boards/NPDB New Gold Sponsor We welcome a new gold sponsor, Michael Connelly, CEO of Catholic Health Partners (CHP).  CHP consists of seven regional health systems in Ohio and Kentucky … Continue reading

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Question from Road: Confidential Settlement, or Not?

Question from Road: Confidential Settlements, or Not? For far too long in med-mal, settlements have traditionally been no-fault and sealed up.  Don’t want to talk about…take your money and go home.  Maddening for not only patients and families, but also … Continue reading

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IDEA FROM ROAD: Review, not Investigate

IDEA FROM ROAD: Review, not Investigate One of the great things about teaching Sorry Works! to healthcare, insurance, and legal professionals is that often I learn as much as the audience.  It’s a two way street!  And then I turn … Continue reading

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Five-Star and Your ER Waiting Room

Mon, May 7, 2012 Five Star and Your ER Waiting Room From time to time over the last two years, Sorry Works! has sent e-newsletters and performed presentations on Five-Star Customer Service.  We are recommitting ourselves to this effort.  We … Continue reading

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Update on NPDB/State Medical Boards Proposal

Thu, May 3, 2012 Update on NPDB/State Medical Boards Reform ProposalThe campaign is off to a great start by receiving our first two sponsorships.  Our new gold sponsor ($2,500) is Rick Jackson, CEO of Jackson Healthcare, one of the nation’s largest … Continue reading

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Question from Road: Disclosure = ATM Machine?

Tue, May 1, 2012 Question from the Road: Disclosure = ATM Machine? I was recently talking with a risk manager who shared the following story/statement with me: “We had a disclosure case that was just awful.  The patient just kept … Continue reading

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