Share Our Content
-
Recent Posts
- Mom’s Letter to Hospital Where Son Died — Share with Attorneys
- Mom Still Wants Apology 12 Years After Son’s Death….
- Mother Who Lost Son to Medical Errors Advocates Disclosure
- St. Louis Hospital Apologizes for Wrong-Side Surgery…But Not Quick Enough
- Sorry Works! Disclosure Tip: Only Apologize for Known Errors
Categories
- General (132)
Archives
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- March 2011
- February 2011
Latest Tweets- @DrGhaheri communicating post-event is often a team effort, and this article was simply surveying risk managers. #, 19 hours ago
- Over 80% of hospital risk managers surveyed say they apologize for medical errors: http://t.co/EzM3APhhYf #, 2013/05/24
- Mom's Letter to Hospital Where Son Died --- Share with Attorneys: http://t.co/jouYqn9guh #, 2013/05/21
- Article titled "The State of the Disclosure Movement" in Medicine: http://t.co/upU9aUxYrN #, 2013/05/20
- Mom still wants apology 12 years after son's death: http://t.co/Ow65WBoPx7 #, 2013/05/19
Follow Our Blog- Mom’s Letter to Hospital Where Son Died — Share with Attorneys
- Mom Still Wants Apology 12 Years After Son’s Death….
- Mother Who Lost Son to Medical Errors Advocates Disclosure
- St. Louis Hospital Apologizes for Wrong-Side Surgery…But Not Quick Enough
- Sorry Works! Disclosure Tip: Only Apologize for Known Errors
- Disclosure Tip: Exchange Contact Info with Patients & Families!
- Boston Hospital Publicly Airing Medical Mistakes
- PI Lawyers and Defense Counsel Working Together Through Disclosure
- Ruined Careers, Wrecked Families, & Suicides: Can’t We Do Better?
- Sun, Sand, & Defense Lawyers: Sorry Works! at DRI Conference….
Monthly Archives: July 2012
New Hospital Marketing Strategy: We Make Mistakes?
Recently I was driving on a lonely stretch of highway somewhere in the rural South, headed home from vacation, when I spied a billboard that proclaimed: “Hospital X has one of America’s Top 10 Heart Programs.” I thought to myself, … Continue reading
Posted in General
Leave a comment
Additional Critique on Disclosure Policies – Confusion Over Admitting Fault
In reading and reviewing several disclosure policies from around the United States, I am starting to see an issue/theme constantly pop up that I find a little bit troubling – but very fixable. The theme I am referring to relates … Continue reading
Posted in General
Leave a comment
Baby Loses Finger in Hospital – Disclosure Checklist
A few weeks ago I wrote about a hospital that I believe over-paid on a disclosure case. Last year I wrote about a hospital that disclosed a tragic error but offered the family nothing more than an awkward handshake, and … Continue reading
Posted in General
Leave a comment
Empathy over the Phone
Fri, Jul 13, 2012 Empathy over the Phone At Sorry Works! we are really stressing the need to teach empathy to front-line physicians, nurses, and other staff. Staff needs to know how to say “sorry” when something goes wrong without … Continue reading
Posted in General
Leave a comment
Critique of a Hospital’s Disclosure Policy
Critique of a Hospital’s Disclosure Policy Below is a disclosure policy for a hospital system somewhere in the United States. Apparently this is corporate policy and local personnel are not supposed to deviate from the plan. This policy was shared … Continue reading
Posted in General
Leave a comment