Monthly Archives: December 2012

Doc Waits Four Months to Hear About Mom’s Death from Medical Errors

There is a very important essay in the December edition of Health Affairs written by Dr. Jonathan R. Welch.  In the essay, Dr. Welch describes how his mother died from medical errors in a Wisconsin hospital.  Dr. Welch’s mother died … Continue reading

Posted in General | Leave a comment

Announcing Sorry Works! Campaign to Educate Patients and Families

Over the last seven years Sorry Works! has trained thousands of doctors and nurses how to say “sorry” and stay connected with patients and families after something goes wrong.  But, no one has “trained” patients and families how to behave … Continue reading

Posted in General | Leave a comment

New Disclosure & Apology Study in Health Affairs

Yesterday, I received an e-mail from Dr. Michelle Mello of the Harvard Public School Health concerning a new study on disclosure and apology in the December issue of Health Affairs authored by her, Dr. Thomas Gallagher, and others.   To obtain … Continue reading

Posted in General | Leave a comment