Monthly Archives: March 2014

NPSF Report on Consumer Engagement Lacks Consumers!

Last week, the Lucian Leape Institute at the National Patient Safety Foundation (NPSF) released their report on getting consumers more involved in healthcare: “Safety is Personal, Partnering with Patients and Families for the Safest Care.”  Link is below. I printed off … Continue reading

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Another Tragedy, Missed Opportunity at Children’s Hospital Oakland

This week we are offering our space to Wade and Jennifer Westhoff who lost their daughter to medical errors at Children’s Hospital Oakland and tried to reconcile with the hospital – even offering to help the hospital build a disclosure program … Continue reading

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Grieving Mother Still Yearns for Apology 11 Years Later

Recently I was contacted by Lenore Alexander, a mother who lost her 11-year old daughter to an accidental overdose of painkillers following a successful surgery.  According to Lenore’s story, her daughter, Leah, was given ever increasing doses of narcotics to … Continue reading

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Sending Mail to Family After Death in Hospital – True Story

Wade and Jennifer Westhoff lost their two-year old daughter, Morgan, to adverse medical events in January 2013.  To listen to the family’s story, the hospital – Children’s Hospital Oakland – was not empathetic nor proactive post-event and did not communicate … Continue reading

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