Monthly Archives: April 2014

Hospital’s PR Weasel Words After Tech’s Lies

Perry Hospital in Perry, GA experienced a medical tragedy followed by damaging news stories splattered all over the media, including CNN and the NBC Today Show, and the situation was made worse by PR weasel words.  Links for NBC and CNN … Continue reading

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Family’s Disclosure Offer Rejected; Hospital Sued

Over the past month, we’ve shared with you the story of the Westhoff Family from Danville, California. In summary, the family lost their two-year old daughter, Morgan, to medical errors at Children’s Hospital Oakland (CHO) and the death was not … Continue reading

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Who Qualifies as a “Consumer” for Healthcare?

Recently I authored an e-newsletter that ruffled some feathers at the National Patient Safety Foundation (NPSF).  I wrote that the NPSF’s recent report on consumer engagement only included five (5) consumers on the 37 person steering committee…roughly 13 percent.   Pretty … Continue reading

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Confidential Med-Mal Settlements? Why??

During several Sorry Works! presentations for hospitals I’ve had nurses and doctors share some version of the following with me: “Well, you know we have these adverse events, they are very sad, but then the family disappears, the lawyers swoop in and … Continue reading

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