Monthly Archives: September 2014

Question from Road: Power Dynamic & Measuring Fairness?

During a recent Sorry Works! presentation I received a very interesting question from an audience member: “What about the power dynamic between the hospital and a patient and/or family? The hospital has more knowledge, experience, and resources handling adverse events…how … Continue reading

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Sorry Works! to have booth at PA Risk Managers Meeting this Friday

Sorry Work! will have a booth at the Pennsylvania Risk Managers annual meeting tomorrow and Friday in Harrisburg, PA….Sorry Works! is also sponsoring the meeting.  Very excited about this meeting, as Pennsylvania just recently passed an apology law.  I think … Continue reading

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Mom Shares Daughter’s Death & Need for Disclosure

Late last year I did a disclosure presentation for an insurer, and immediately before my speech they shared a video with the audience entitled “Jess’ Story.” The video was the tragic story of a young woman – Jessica Barnett, or … Continue reading

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Surgeon Admits Error; Insurer’s Attorneys Balk

  Caroline Carcerano went to Tufts Medical Center last November (2013) for what she hoped would be a brief procedure to relieve back pain. She died instead. The surgical team inserted a dye into her spine that is not supposed … Continue reading

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New NPDB Language Helps Disclosure & “Train the Trainer” Webinar

Shortly before Labor Day, we shared with our Sorry Works! readers an important announcement concerning new language from the National Practitioner Data Bank (NPDB) that will help and encourage disclosure.  Since many of you were still on summer schedule, we thought … Continue reading

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