Monthly Archives: December 2014

Holiday Message Worth Reading (Seriously!)

This is a holiday message actually worth reading because it contains a deep, personal confession and a link that is pee in your pants funny. First, the deep, personal confession: I don’t have a smart phone. Nope, no iPhone or … Continue reading

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Not All VA Hospitals Disclosing Errors…Surprised?

An article was recently published in the Tampa Bay Times saying – in short – that despite a national reputation as being a leader in disclosure of medical errors, not all VA Hospitals are following the VA’s national policy of … Continue reading

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Oregon Hospital Apologizes for Fatal Medication Error, Shares Details

An Oregon Hospital recently apologized in person with the family and in writing for a fatal medication error that took the life of 65-year old Loretta Macpherson. The hospital apparently gave the Mrs. Macpherson the wrong drug. Here is text … Continue reading

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Pocket Notes Available for Front-Line Docs & Nurses

Over the last four years Sorry Works! has sold thousands of copies of The Little Book of Empathy…..this short booklet is a great tool for disclosure team leaders, physician leaders, and nurse managers. Now we have developed “Pocket Notes” for … Continue reading

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Two New Studies on Disclosure and Apology

Welcome back from Thanksgiving Break! Hopefully everyone had a restful holiday. Two new studies were recently covered by trade publications. One study says that only 11% of patients/families who experience harm receive an apology from a healthcare organization. This study … Continue reading

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