Monthly Archives: January 2015

Leadership Says They Do Disclosure Really Great…..Really?

When I speak at a hospital or insurer it’s not uncommon for me to hear the following from leadership, including risk, legal, and claims personnel: “Hey, we already do disclosure great…we do everything you’re talking about…we’ve spoken with other disclosure … Continue reading

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Hospital Throws Away Kidney, Apologizes, Denies Negligence — and Settles for $650K

In Fall 2013 we told you the story of an Ohio woman, Sarah, who desperately needed a kidney transplant, her brother was a perfect match and agreed to donate, but the hospital — University of Toledo Medical Center — accidentally … Continue reading

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“Pocket Notes” Teaches Disclosure to Front-Line Docs & Nurses

Happy New Year! To help your organization truly embrace disclosure this year, you need to train your front-line staff how to empathize and stay connected post-event without prematurely admitting fault.   Our newly released “Pocket Notes” can do the trick.  Over … Continue reading

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