Monthly Archives: February 2015

Consumer Engagement: Residents Hire Staff at Nursing Home

Over the years, I have railed about lack of true consumer engagement within healthcare organizations. I have pushed people to go beyond the “window dressing” of one or two family members on a committee. I have advocated for healthcare organizations … Continue reading

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The Risk Authority-Stanford Holding Free Disclosure Webinar with Three Rock Stars

Last week I was contacted by the good folks at the Risk Authority-Stanford to help promote their upcoming FREE February 26th webinar with three big-time rock stars: Michelle Mello, Dr. Tom Gallagher, and Leilani Schweitzer. You will learn a lot … Continue reading

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Hospital Demands Signed Confidentiality Agreement Before Talking

I heard from a physician friend recently who lost his mother in an East Coast hospital. My doctor friend believes there were several medical errors committed during the care of his mom. He wrote a detailed letter listing his concerns … Continue reading

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Sorry Works! Celebrates 10 Years

It was 10 years ago, February, 2005, that Sorry Works! was officially launched with a press conference via conference call. Myself and a few friends spoke to a handful of reporters over the phone and we were off the ground…but … Continue reading

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