Monthly Archives: July 2015

Recording Surgeries? Surgical Black Boxes?

Interesting article just appeared in the National Law Review about the possibly of recording surgeries, creating so-called “surgical black boxes” to look for mistakes and mishaps in surgery that might explain adverse events.   The article says researchers at the University of … Continue reading

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Question from the Road: Patient Calls Complaint Line….After 4 Months?

Last month when I was speaking for a major hospital I was asked this question by one of their patient experience staff members.   The woman explained how a patient waited four months after her hospitalization to call and share several … Continue reading

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NICU Staff = Potential Disclosure Champions

A few weeks ago, I gave a series of disclosure presentations for an East Coast hospital, including the hospital’s NICU Department. Speaking before the NICU staff was an interesting and valuable experience. Very quickly it was apparent that the NICU … Continue reading

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