Monthly Archives: September 2015

Hospital Admits Failings, Apologizes for Baby’s Death

Below is an article that recently appeared in a British newspaper. The story pretty much speaks for itself. A baby died unexpectedly, the hospital’s review shows errors and mistakes, and then the hospital admitted their failings and apologized. The hospital … Continue reading

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Burned Vagina, Apology, and 50 Bucks?

According to recent media reports, a routine smear test for a New Zealand woman went horribly wrong after the pharmacy apparently failed to dilute the acetic acid, causing painful burns that took months to heal. The resolution: An apology and … Continue reading

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See the Trailer for Disclosure Documentary

We proudly announced on Tuesday that Sorry Works! is promoting the Disclosure Documentary produced by Lawrence and Steve Kraman. A lot of buzz was created with the launch of our relationship, and we want to keep the momentum going. Click … Continue reading

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Disclosure Documentary to be Promoted Through Sorry Works!

Steve Kraman, Newport Classic Films, and Sorry Works! Join Forces to Market Disclosure Documentary Public Showings to be Planned Across the Country FOR IMMEDIATE RELEASE SEPTEMBER 22, 2015 CONTACT: DOUG WOJCIESZAK 618-559-8168; doug@sorryworks.net STEVE KRAMAN steve.kraman@gmail.com LAWRENCE KRAMAN newportclassic@gmail.com Dr. … Continue reading

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Announcing Release of 2nd Edition of Little Book of Empathy….

Over the last three years we have literally sold thousands of copies of the Little Book of Empathy. Hospitals, insurers, long-term care organizations, associations, etc have purchased this inexpensive and practical booklet which is perfect for front-line staff, managers, directors, … Continue reading

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Injecting Humanity into the Claims Process – share with claims, legal, and insurers

In the disclosure movement, we spend a lot of time teaching docs and nurses how to say “sorry” after something goes wrong, and how to get c-suite, risk, and legal to be pro-active post-event and meet the emotional and financial … Continue reading

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Excerpt from Sorry Works! Tool Kit: Identifying Colleagues?

In the new Sorry Works! Tool Kit, we provide a comprehensive review of the most commonly asked questions and challenges you will receive when starting and sustaining a disclosure program. The Q&A section is extremely valuable for c-suite, risk, attorneys, … Continue reading

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