Monthly Archives: August 2016

Thinking About Your Medical Error Disclosure Policy…

Does your organization (hospital, nursing home, insurer, etc) have a disclosure policy?  If so, have you read or reviewed your policy recently?  More importantly, have your physicians, nurses, and other clinical staff read your disclosure policy?  How many of your … Continue reading

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The Importance of Disclosure to the Grieving Process

When most people lose a family member or close friend, they go through the “classical” stages of grief: Denial, anger, bargaining, depression, and, finally, acceptance.  Grief counselors often say that everyone grieves at a different pace, and not everyone journeys … Continue reading

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Project for this Fall: Teaching Your Docs, Nurses How to Say “Sorry”

Kids are headed back to school, the air (in some parts of the country) is starting to feel a little crisp, and football is once again on TV. The lazy days of summer are in the rear-view mirror, fall is … Continue reading

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Little Book of Empathy for Front-line Staff, Customizable Too

Over the past five years we have literally sold thousands of copies of the Little Book of Empathy to hospitals, nursing homes, and medical practices throughout the United States and around the world. This compact, inexpensive text shows front-line staff … Continue reading

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Lawyers Still Pooping on Soldiers? Issue for Obama, Presidential Candidates?

Last fall we wrote a column in this space concerning how the military appeared to be establishing a disclosure-type program for military medicine. At the time we praised this effort, albeit with some caveats. According to the publication Military Times, … Continue reading

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