Monthly Archives: November 2016

Survey Shows Majority of Physicians Would Not Disclose Missed Cancer Diagnoses

A recent published survey of 300+ physicians faced with two hypothetical missed or delayed cancer diagnoses revealed that the majority of primary care physicians would not disclose relevant information to patients/families or apologize. Somewhere between 77 percent to 58 percent … Continue reading

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AHRQ Survey of Nursing Homes — Reporting Mistakes An Issue

The Agency for Healthcare Quality and Research, or AHRQ, recently released the “2016 Nursing Home Survey on Patient Safety Culture.” Lots of interesting data in this report, including the not-so surprising fact that administrators/leaders in most nursing homes have a … Continue reading

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Sorry Works! Featured in HealthLeaders Media & Medical Economics

hl At Sorry Works!, we got our start 11+ years ago with a front-page article in American Medical Association News. That was a coup that led many other prominent articles in Time Magazine, CNN, and countless other popular and trade … Continue reading

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Sorry Didn’t Work? Great Teaching Case…

I recently gave a CME-accredited lecture on disclosure and apology to a group of physicians, and some of the docs in the room had heard my talk or had read my content before. Never mind, it’s always good to review … Continue reading

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