On-line Disclosure Learning via New Partnership w/The Sullivan Group --- see us @ ASHRM Meeting Booth #601
Sorry Works! is proud to announce a new partnership with The Sullivan Group to provide online disclosure learning courses for healthcare organizations. We will officially launch our new partnership at the upcoming ASHRM meeting in Austin, TX, at Booth #601; please come by the booth to meet The Sullivan Group Team and Doug Wojcieszak, the founder of Sorry Works!
We have initially developed two courses to help front-line clinicians understand and embrace disclosure:
The first course, titled Just-in-Time/Introductory, is a 12-minute video that provides 10 key tips to understand how to empathize and stay connected post-event without prematurely admitting fault. Included with the 10 tips are two brief scenarios that show disclosure meetings. This 12-minute video will help all staff understand the basics of disclosure, and it can be a refresher for any staff member who needs a quick review before meeting with an upset patient or family. This short course should be required training for existing clinicians in your organization as well as a part of your onboarding process for new hires and new practices.
The second course, titled Disclosure and Apology Fundamentals, provides an in-depth overview of disclosure, including how to get connected with patients and families pre-event and how to stay connected with them post-event with empathy and great customer service. Sample scripts for post-event discussions, lists of “dos and don’ts,” and case scenarios are provided in the course. Also, videos are embedded throughout the text covering disclosure role-play scenarios and commentary. It’s a very comprehensive disclosure training course!
These training courses will help front-line clinicians understand and embrace disclosure. Your staff will know to remain engaged with patients and families post-event without prematurely admitting fault. To learn more about these courses, please contact us at doug@sorryworks.net or broth@thesullivangroup.com, call us at 618-559-8168 or 630-268-1188, or stop by Booth #601 at the upcoming ASHRM meeting.
If you going to be attending the upcoming ASHRM meeting, be sure to stop by Booth 601 to learn more about our new on-line disclosure training courses and to also hear Sorry Works! Founder Doug Wojcieszak give the following presentations: